Privacy Policy

Last Updated May 13, 2026

This Privacy Policy describes how UgenticAI, Inc. and all subsidiaries, affiliates, business units, joint ventures, and partners (“UgenticAI,” “we,” “us,” “our”) collect, use, share, and protect information when you access or use our websites, applications, platforms, AI systems, software, or services (“Services”). By accessing or using the Services, you agree to this Privacy Policy.

1. Information We Collect. We collect information in the following ways:

1.1 Information You Provide Directly

Account registration information
Contact details
Billing and payment information
Uploaded files, text, data, prompts, media, documents
Content generated, submitted, or processed through our AI systems
Communications with support or sales

1.2 Information Collected Automatically

Device identifiers
IP address and location (approximate)
Browser type and settings
Usage data, logs, and interactions
Cookies and tracking technologies (see Cookie Policy)

1.3 Information We Collect from Connected Accounts (Social Media APIs). If you choose to connect a third-party account (e.g., Google, LinkedIn, Facebook/Meta, Twitter/X, TikTok, Instagram, YouTube), UgenticAI may collect information made available via that platform’s API according to the permissions you authorize. Depending on the platform, this may include:

Name, username, and profile information
Email address and contact data
Public posts, media, and engagement
Audience metrics, followers, and connections
Ad account information
Analytics and insights
Page or business profile data
Permissions granted and tokens

We only retrieve the specific fields allowed by the platform when you grant authorization. We do not store passwords for any third-party accounts. 1.4 Information from Business Partners & Affiliates. We may receive information from:

strategic partners
enterprise clients
subsidiaries and affiliated companies
integration partners or marketplaces

This includes identifiers, usage data, and business contact information.

2. How We Use Information. We use information to:

operate, provide, and improve the Services
train and enhance AI models (subject to opt-outs & DPAs)
personalize user experience
process transactions and billing
provide support and detect fraud
comply with legal obligations
integrate with or retrieve data from social media accounts at your request

We do not sell personal data as defined under CCPA/CPRA.

3. Legal Bases for Processing (GDPR/UK-GDPR). We process information on the basis of:

Contract (to provide the Services)
Consent (e.g., connecting social accounts, cookies)
Legitimate interests (research, security, analytics)
Legal obligation

4. How We Share Information. We may share information with:

subprocessors
service providers
enterprise clients (when operating as a processor)
affiliates and subsidiaries
legal authorities (if required)

See our Subprocessor List for additional detail.

5. Revoking Access to Connected Accounts & Deleting Data

5.1 How to Revoke Access. You may revoke UgenticAI’s access to any connected social media account at any time by:

visiting the relevant social platform’s app permissions or security settings, and
removing UgenticAI from authorized apps/integrations.

Examples:

Google:google.com/permissions
LinkedIn: com/psettings/
Meta/Facebook:com/settings/apps

Revoking access may disable some platform features. 5.2 How to Request Deletion of Retrieved Data. You may request deletion of:

data imported from Connected Accounts
API-retrieved data
AI-generated insights related to connected accounts
tokens and permissions
any personal information UgenticAI has stored

To request deletion: Email: compliance@ugenticai.com We will respond within:

30 days (GDPR/UK-GDPR)
45 days (CCPA/CPRA)

Certain data may be retained when required for:

accounting and audit
fraud prevention
legal/regulatory obligations

6. Your Rights. Depending on your location, you may have:

right to access
right to delete
right to correct
right to restrict processing
right to withdraw consent
right to data portability
right to opt-out of automated decision-making
right to opt-out of sale/share (California)

Submit requests to: complinace@ugenticai.com

7. Data Retention. We retain data only as long as necessary to:

provide the Services
fulfill contractual obligations
comply with legal and financial requirements

8. Data Security. We use:

encryption
access controls
monitoring
least-privilege principles
industry-standard protections

See our Security Policy for more detail.

9. International Transfers. Data may be transferred to the United States or other countries.We use Standard Contractual Clauses (SCCs) and equivalent safeguards.